Privacy Policy

Montreat Heating & Cooling LLC — montreatyourself.com and the Montreat ChatGPT App

Effective Date: May 26, 2026 · Last Updated: May 26, 2026

1. Introduction

This Privacy Policy describes how Montreat Heating & Cooling LLC ("Montreat," "we," "us," or "our"), a New Jersey limited liability company, collects, uses, and discloses personal information when you:

visit montreatyourself.com and related Montreat websites (the "Website"); and
use the Montreat application available within OpenAI's ChatGPT service (the "App"), which connects ChatGPT to Montreat's preliminary estimate and appointment-scheduling tools.

Montreat is the controller of the personal information described in this Policy. This Policy is designed to meet our obligations under applicable U.S. state privacy laws and to comply with OpenAI's Apps SDK submission and developer requirements for ChatGPT apps. It is intended to be read together with the Montreat ChatGPT App Terms of Service and the Montreat SMS Terms & Conditions.

If you do not agree with this Policy, please do not use the Website or the App.

2. Scope and Defined Terms

In this Policy:

"Personal Information" means information that identifies, relates to, describes, or could reasonably be linked with a particular individual.
"App" means the Montreat MCP application available inside ChatGPT.
"MCP" means the Model Context Protocol used to integrate the App with ChatGPT.
"ProxyLink" means the technology service provider (Proxz AI Inc.) that hosts and operates the MCP server underlying the App on Montreat's behalf.
"OpenAI" means OpenAI, the operator of ChatGPT. OpenAI is not a party to this Policy.

3. Information We Collect

3.1 Information You Provide Directly

We collect Personal Information you provide directly through the Website or the App, which may include:

Contact information — your name, telephone number, and email address.
Service address — the street address of the property where you are requesting an estimate or service, which we need in order to prepare a preliminary estimate and to schedule and dispatch service.
Estimate details — information you provide about the property and the heating or cooling system you are considering replacing (for example, system type, approximate size or age, or general comfort needs) so that we can prepare a preliminary, non-binding replacement estimate.
Appointment information — the dates, times, and preferences you provide to schedule an appointment with Montreat.
Communications and inquiries — the contents of messages, scheduling requests, and similar communications you submit to Montreat.
Marketing preferences — your communication and contact preferences.

3.2 Information Collected Through the App

When you use the App inside ChatGPT, we collect only the information needed to respond to your specific request, including:

Search queries and tool inputs — the specific questions, parameters, or details you (or ChatGPT acting on your behalf) submit to App tools to obtain a preliminary estimate or to schedule an appointment, including your name, telephone number, email address, and service address.
Authorized conversation snippets — the limited message snippets that the ChatGPT client or model explicitly passes to the App for a given request. The App is designed to operate only on those intentionally shared snippets and does not pull, reconstruct, or infer your full ChatGPT conversation history.
Session metadata — such as an mcp-session-id used for request tracing, debugging, and MCP connection stability.

The service address you provide is location information that you supply for the specific purpose of obtaining an estimate or scheduling service. We do not collect GPS coordinates or device-derived precise location, as described in Section 4.

3.3 Information Collected Automatically on the Website

When you visit the Website, we and our service providers may automatically collect:

Device and log information — such as IP address, browser type, operating system, referring URLs, pages viewed, and access times.
Cookies and similar technologies — used for site administration, analytics, and remembering preferences. You can manage cookies through your browser settings; disabling certain cookies may limit Website functionality.

4. Information We Do Not Collect

Consistent with OpenAI's Apps SDK requirements and our own data-minimization commitments, the App does not collect, solicit, or process the following categories of restricted data:

Payment card information or other data subject to PCI DSS (the App does not process payments);
Protected health information (PHI) within the meaning of HIPAA;
Government identifiers such as Social Security numbers, driver's license numbers, or passport numbers;
Access credentials and authentication secrets, including third-party passwords, API keys, and multi-factor authentication or one-time passcodes;
GPS coordinates or fine-grained device-derived location (we collect only the service street address you choose to provide for an estimate or appointment, as described in Section 3);
Biometric identifiers or persistent device identifiers used for cross-context tracking; and
Your full ChatGPT conversation history.

The App does not collect or process "sensitive" or "special category" personal information (as those terms are used under applicable U.S. state privacy laws) unless that collection is strictly necessary to perform a specific App function, you have provided legally adequate consent, and the collection is clearly disclosed at or before the point of collection. We currently do not operate any App feature designed to collect such data.

5. How We Use Information

We use Personal Information for the following purposes:

Providing the App — to prepare preliminary, non-binding HVAC replacement estimates and to schedule, confirm, modify, or cancel appointments in response to your specific request.
Communicating with you — to contact you by phone, email, or, where you have opted in, text message about your estimate request or appointment, including confirmations, reminders, follow-up, and answers to your inquiries. See Section 7.
Delivering service — to dispatch a technician to your service address and to provide the HVAC services you request.
Improving our services — to monitor performance, fix bugs, debug issues, and improve the Website and App, including by analyzing aggregated and de-identified information.
Safety, security, and compliance — to detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms of Service or applicable law, and to comply with legal obligations.

We do not use Personal Information collected through the App to train any machine learning model, and we do not use App data to develop products that compete with OpenAI.

6. Read and Write Actions in the App

Within the App, we distinguish between actions that only retrieve information and actions that create, modify, or delete information in Montreat's systems.

Read actions — such as retrieving general information needed to generate a preliminary estimate range — return information to you and do not change anything in Montreat's systems.
Write actions — such as submitting an estimate request or scheduling, modifying, or canceling an appointment — change information in Montreat's systems and may have lasting effects.

Write actions are surfaced to the ChatGPT client as write actions consistent with OpenAI's Apps SDK requirements, which enables ChatGPT to require user confirmation or run the action in preview mode before execution. Destructive actions, such as canceling an appointment, are clearly labeled and require confirmation.

7. Communications and Text Messages

If you provide your telephone number through the App or Website, we may contact you about your estimate request or scheduled appointment, including by phone call and, where you have opted in, by text message (SMS).

Text-message consent is not a condition of obtaining an estimate or scheduling service.
You can opt out of text messages at any time by replying STOP, and you can request help by replying HELP. Message frequency varies. Message and data rates may apply.
We do not share text-messaging opt-in data or consent with any third parties for their marketing or promotional purposes, and we do not share your mobile information with third parties or affiliates for marketing or promotional purposes.

Our text-messaging practices are further described in the Montreat SMS Terms & Conditions, which are incorporated into this Policy by reference.

8. Categories of Recipients and Disclosure of Personal Information

Montreat does not sell your Personal Information and does not share Personal Information with third parties for cross-context behavioral advertising or for their own independent marketing purposes. We disclose Personal Information only in the categories below.

8.1 Service Providers and Processors

We share Personal Information with service providers that process it on our behalf, subject to agreements that restrict their use of the data to providing services to Montreat. These include:

ProxyLink — the operator of the MCP server underlying the App. ProxyLink processes App data on Montreat's behalf as a processor/service provider. Montreat may change or replace its technology service providers at any time.
Cloud hosting and database providers — that store Montreat data and operate underlying infrastructure.
Scheduling, communications, and SMS platforms — that help us schedule appointments and send transactional calls, emails, and text messages on our behalf.
Analytics providers — that help us understand Website usage in aggregate.
Professional advisors — such as legal, accounting, and audit providers.

8.2 OpenAI

The App operates inside ChatGPT. When you use the App, OpenAI processes information about your interaction with ChatGPT, including the messages you send to and receive from ChatGPT, under OpenAI's own privacy practices. OpenAI is not Montreat's service provider with respect to that processing, and that processing is governed by your separate agreement with OpenAI and OpenAI's privacy policy. Montreat does not control OpenAI's processing of your information.

8.3 Legal and Safety Disclosures

We may disclose Personal Information when we believe in good faith that disclosure is necessary to comply with applicable law, lawful requests from public authorities, court orders, or legal process; to enforce our agreements, including our Terms of Service; to protect the rights, property, or safety of Montreat, our customers, or others; or to investigate or prevent fraud, abuse, or security incidents.

8.4 Business Transfers

If Montreat is involved in a merger, consolidation, restructuring, asset transfer, or similar transaction, Personal Information may be transferred or disclosed in connection with that transaction, subject to standard confidentiality protections.

9. Transparency, No Surveillance, No Behavioral Profiling

We do not engage in surveillance, behavioral tracking, or behavioral profiling of App users. We do not collect metadata beyond what is necessary for the limited operational purposes disclosed in this Policy. The App does not serve advertisements, and the App is not used as an advertising vehicle. We do not infer or reconstruct your full ChatGPT conversation history from the snippets the App receives.

10. Data Retention

We retain Personal Information for only as long as needed to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Default retention periods include:

Estimate requests and tool inputs — retained for a reasonable period to provide the estimate, follow up, perform any resulting work, and meet legal, tax, and recordkeeping obligations, unless you request earlier deletion.
Appointment and service records — retained as needed to provide service and as required by applicable law and our recordkeeping policies.
Session metadata (e.g., mcp-session-id) — retained for a limited period for operational, debugging, and security purposes.
Communications and inquiries — retained for a reasonable period for customer-service, legal, and audit purposes.
Website logs and analytics — retained per our standard hosting and analytics retention policies.

When Personal Information is no longer needed, we delete, anonymize, or aggregate it consistent with this Policy and applicable law.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information, including:

Encryption of data in transit using HTTPS/TLS;
Access controls appropriate to the sensitivity of the data;
Role-based access controls limiting access to authorized personnel on a need-to-know basis;
Logging and monitoring of system activity for security and integrity;
Vendor due diligence and written processor agreements with service providers, including ProxyLink.

No security measures are perfect. We cannot guarantee the security of information transmitted to or stored by Montreat or its service providers.

12. Your Rights and Choices

Subject to applicable law, you may have the following rights regarding your Personal Information:

Access — request a copy of the Personal Information we hold about you.
Correction — request correction of inaccurate or incomplete information.
Deletion — request deletion of your information, subject to our recordkeeping and legal obligations.
Portability — request a copy of your information in a structured, commonly used, and machine-readable format.
Objection or restriction — object to or restrict certain processing in limited circumstances.
Withdraw consent — where we rely on consent, withdraw that consent at any time, including opting out of text messages by replying STOP.
Confirmation before write actions — the App is configured so that ChatGPT will surface write and destructive actions for confirmation before they are executed.
Disconnect the App — stop using the App at any time, including by disconnecting it through your ChatGPT settings.

To exercise these rights, contact us at the address in Section 17. We will respond consistent with applicable law. You will not be discriminated against for exercising your rights. We may need to verify your identity before responding, and may decline requests where permitted by law.

13. U.S. State Privacy Disclosures

If you are a resident of California, Colorado, Connecticut, New Jersey, Utah, Virginia, or another U.S. state with a comprehensive consumer privacy law, you may have additional rights under that state's law. Montreat confirms that, in the twelve months preceding the date of this Policy, we have not:

"sold" Personal Information for monetary or other valuable consideration; or
"shared" Personal Information for cross-context behavioral advertising,

as those terms are defined under applicable state privacy laws.

California residents may also request the categories of Personal Information collected, the sources of that information, the business or commercial purposes for collecting it, and the categories of third parties to which we disclose it. This Policy is designed to provide that information. To exercise your rights, including the right to opt out of sale or sharing (which we do not engage in), contact us at the address in Section 17. You may also designate an authorized agent to make a request on your behalf.

14. International Data Transfers

Montreat is based in the United States, and our service providers (including ProxyLink and OpenAI) operate primarily in the United States. If you access the Website or App from outside the United States, your Personal Information may be transferred to, stored in, and processed in the United States and other countries that may have data protection laws different from those of your home country. By using the Website or App, you acknowledge that transfer.

15. Children's Privacy

The Website and App are intended for use by adults seeking residential or commercial HVAC services. The App is not directed to children, and we do not knowingly collect Personal Information from children under 13 years of age. We intend for the App to be used only by individuals 18 years of age or older. If we learn that we have collected Personal Information from a child in violation of this Policy, we will delete that information promptly. If you believe a child has provided Personal Information to us, please contact us at the address in Section 17.

16. Updates to This Policy

We may update this Policy from time to time to reflect changes in our practices, our service providers, applicable law, or the requirements of platforms on which the App is offered, including OpenAI's Apps SDK requirements. When we make a material change, we will provide reasonable notice, such as by posting the updated Policy with a new "Last Updated" date. Your continued use of the Website or App after the effective date of the updated Policy constitutes your acknowledgment of the changes.

17. Contact Us

Questions, requests, or complaints regarding this Privacy Policy or our handling of Personal Information may be directed to:

Montreat Heating & Cooling LLC NJ Master HVACR Contractor License #19HC00957900 28 Spring Street #5089, Princeton, NJ 08542 Email: Info@MontreatYourself.com Phone: (732) 500-2655 Website: montreatyourself.com

If you have an unresolved concern, you may also have the right to lodge a complaint with your state attorney general.